FAQs

How long does it take to view my proof?

Once your order is submitted we will have your proof sent to you  for your approval once it is completed. We are currently the only company that offers a fast turnaround time.

How & where do I send my photo?

Your photo can be uploaded at the time you place your order. If for some reason your upload does not work please email the photo to us at [email protected] and reference the name on the order so that we can add it for you.

Can I combine 2 photos?

Yes, we can combine 2 photos. Upload both photos at the time the order is placed and please add your request in the notes section or email us with your request. [email protected]

What format should my photo be?

We can accept photos in every format. We do ask that when you are submitting your photo, please send the best quality and highest resolution you have. If you are unclear or have any question please email us at [email protected] or feel free to chat with us on facebook messenger.

Which design style should I choose?

The design style that you choose will depend entirely on your own personal preference. We have a variety of fun styles to choose from and we are sure you will find one that fits perfectly.

What is the difference in design styles?

We offer 4 unique design styles.  One to fit all breeds and personalities

  • PupToon – Pop Art of Your Pup
  • PupStract – Unique Abstract Design of Your Pup
  • Pupoil- Elegant Oil Painting Design of Your Pup
  • PupSplatter – Paint Splatter Design of Your Pup

Can I pay after I have viewed my proof?

Unfortunately, payment has to be made first. Our professional designers/artists work hard to provide a quick turn around of your finished product as a result we require full payment in advance.

What if I do not like my edit?

If you are not pleased with your edit please let our designers know what your concerns and corrections are and they will work diligently to fix it to your liking.

How do I choose the right picture?

To avoid delays we suggest your submission should be of your pet sitting or standing up as well as one that is closeup. This will ensure best results during our editing process.

Can I upload my own background?

Yes. If you have a background that you love we can use it if the file size is correct and able to be printed without any loss of quality. Our designers can also create a custom background to go with any theme you like (sports, music, tv shows…) We also have a variety of styles and colors to chose from.

When do I pick my background?

Backgrounds are added at the end of the editing process.

Can I wash my shirt?

Yes, you can wash your shirt. Use cold water during washing and we suggest you hang dry it. Do not iron directly on the print.

Can I return my product?

Unfortunately due to the fact that your item is personalized/customized we do not offer returns or refunds. If your item arrives defective please contact us and we can proceed with a resolution.

Can I cancel or change my order?

Once your design is approved by you, your order is immediately sent to our production facilities. Understandably, cancellations or changes to personalized orders cannot be accepted once you have approved your design.  Approval of your design confirms and acknowledges that you have reviewed and verified the accuracy of your design before it was submitted.