Happy customers are what make us the #1 Choice For Custom Pet Art. Our Satisfaction Guarantee, allows unlimited revisions on your design with the original picture submitted before you approve it for processing and shipment. This ensures you will love your final product as you are 100% involved in the design process. We understand that sometimes a cancelation might be requested, if this is done after the proof of your design is sent for your approval a design fee of $9.99 per pet will be deducted from the refund amount.
REAL PET ART GUARANTEE
Artistic Design Style Guarantee
After reviewing your proof, if you are unhappy with it in any way, we will make all adjustments you request to make it perfect. If you feel that the design style you choose does not suit your pet or you wish to switch your pet’s photo, it happens, we will switch your design style or photo to any other one of your choice. A design fee will apply to changing photos or design styles. The design fee varies depending on the design style.
Lost Order Guarantee
If your order is lost by the courier shipping agent, we will send you a new order at absolutely no charge to you.
Once you have received your order and you are not satisfied with it due to damages that may have happened during handling and delivery Please get in touch with our customer service department for instructions on receiving a replacement.